I made it. I was promoted to a CRM Manager. After the innitial excitement, reality is kicking in. I was tasked with "fixing the department" which means looking into every process and entire customer journey to identify pain points.
How does my day look like? Apart from attending countless meetings and being responsible for other people's performance, my work is about understanding every customer expectation, wish and dream and try to develop it into something better. We're constantly in beta version, ready for debugging. My team is responsible for always being there for the customers and for retaining each one of them. It's also safeguarding databases and keeping them clean to make sure customers are not mismanaged. We're the first to respond to inquiries and the only ones that deal with providing solutions to complaints. All the communication with customers begins and ends in CRM. Lots of shit shovelling. Lots of happy customers. Wish me luck!
Good luck with your new position.
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This new challenge in your life, I know you assume it with the responsibility and intelligence that characterizes you, through your publications you can see that you are a person who knows what you want, you also have good taste and write with great dedication, besides to make very good shots, all that defines you as a person very capable to exercise that new position, I hope you share as you do on your first day, congratulations on your promotion, good luck @penticton
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Thank you for your kind words @perlanacarada
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Big congratulations, and I do wish you good luck! It all sounds like a very serious job, and being a manager of all that surely isn't a walk in the park. Well, keeping all the customers happy is never easy. But I'm sure you'll do a great job :) Push forward!
My promotion is still hanging in the air, I fear I'll get bored before that happens. Congratulations again :)
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Thank you. Good luck to you too, don't give up.
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The new positions always bring us new challenges but if we like the work everything will be much easier
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This is very true, thank you for your comment.
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Surely you deserve to be in your new position and you will see that everything will turn out well
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Thanks, I'll do my best.
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good for u. wish u best in new position 👍👍👍👍👍👍👍
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Good luck and be patient (my motto) Cheers!
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Very happy for you! Wish you good luck 😁
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