Hot: qualityassuranceAll contenthive-129948hive-196917krhive-150122hive-180932zzansteemhive-185836hive-188619hive-144064hive-166405hive-183959hive-183397photographyhive-101145uncommonlabhive-180301hive-103599photohive-139150hive-193637hive-170554lifehive-179660hive-184714TrendingNewHotLikerscallnovo-cc (42)in callcentersoftware • 5 days agoCall Center Quality Assurance and Quality Control Comparison GuideWhy QA & QC Matter in Call Centers Revenue Impact : Poor service costs businesses 9.5% of revenue , while excellent service makes customers 3.5x more likely to return . QA…